Customer Service

Free Shipping	Express*	Overnight*
Ships via Ground or Regular Parcel. Package usually arrives 4 to 8 business days after processing if ordered by 1:00 PM (EST).	Ships via Express Parcel Delivery. Package usually arrives 1 to 4 business days after processing if ordered by 1:00 PM (EST).	Ships via UPS Overnight. Package usually arrives 1 to 2 business days after processing if ordered by 1:00 PM (EST).
*additional charges apply

At Oximeters.com, we will make sure that we cover every part of the USA. With our multi-platform shipping capabilities we can ship to any address, whether it be in the city, a rural address or a PO Box we've got it covered. Furthermore, we ship anywhere in USA for free. All our products are always kept in stock and shipped out to our customers immediately. The state of the art warehousing and shipping facility allows us to process your orders in the most time efficient manner. Our partnership with top shipping carriers has allowed us to utilize their award winning technology to immediately email customers with order confirmations and tracking numbers as soon as the orders are processed. We promise to ship our products to you safe and sound, and not to mention, our fully insured shipping takes the stress away and allows you to buy our products with confidence.

Please note that Delivery times are not guaranteed, but below are our best approximation. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

Estimated delivery time assumes orders are placed before 1:00 PM (EST). Orders placed Friday afternoon, Saturday/Sunday or on national and statutory holidays will not be processed until the following business day. Saturdays, Sundays and Holidays are not counted towards business days.

Shipping addresses in Alaska, Hawaii, and rural addresses should add an additional 1-3 business days for Delivery.

If for any reason you are not satisfied with any of our products, we will gladly accept your return under the following conditions.

The order is for personal use and is valued less than USD $500
Return request must be initiated within Ninety (90) Calendar days.
Shipping costs are non-refundable
Return shipping must be paid by the buyer unless the product is defective and/or is being replaced
Wholesale and Business orders are orders with more than 5 units of any one product and/or orders valued at over USD $500. These orders do not qualify for 90 day money back guarantee. Please see wholesale return policy below.

IF YOUR PRODUCT IS DEFECTIVE:

Contact us regarding the defective product and we will send you a return shipping label.
You just print it, attach it to a box, and drop it off at the nearest shipping facility.
As soon as we receive your return we will send out a replacement.

WHOLESALE & BUSINESS ORDERS:

Any order with more than 5 units of any product and/or over $500 in value will be deemed a wholesale or business order.
All wholesale and business orders will be final sale and non-refundable unless otherwise stated in writing.
Shipping fees are non-refundable
Product issues must be notified within 48 hours of receipt.
Issues with shipping or damages during shipping must be notified before delivery acceptance.
Oximeters.com reserves the right to hold/review/cancel any order at their sole discretion
Shipping times are estimated and not guaranteed
No warranties or guarantees are implied for the products and services whatsoever for wholesale and business orders

All returns must be authorized by our returns department within Ninety (90) calendar days of receipt of the item(s). A Return Merchandise Authorization (RMA) number will be issued for all returns/exchanges. Please note, returns without an RMA will not be processed and will incur further delays. Once an RMA is issued, please attach it to the enclosed packing slip, print the shipping label that we will send to you, attach it to the box and drop it off at the nearest shipping center. Returned merchandise should include the packaging and tags and be in the same condition as when it was received. Merchandise must be returned within 15 days from the date of return authorization. When returning an item to us for exchange please make sure the item is in it's original condition with all original accessories and packaged with it's original box otherwise the exchange may be refused or value for missing items may be deducted.

Please allow 5 to 8 business days for the processing of your return.

If you entered the wrong address during checkout

Oximeters.com has made all the efforts to reduce errors
After checkout a purchase confirmation is show on screen with your email address and shipping address. If you entered your information wrong it will be displayed here. If you find any discrepancies, please contact us immediately and we may be able to fix it. Although our shipments go out daily we can try to fix errors if reported to us immediately.
You will also receive an order confirmation and shipping confirmation email which is automatically sent to the email address used during checkout
If you entered the shipping information incorrectly and we shipped the items out, we will no longer be able to fix it until it is returned as undeliverable, we will send the package back to you once it is returned back to us.

If you ordered the wrong product

After checkout, a purchase confirmation email is sent with the list of products ordered, please contact us immediately if the product is not the one you ordered and we may be able to fix it. Although our shipments go out daily we can try to fix errors if reported to us immediately.
Once you receive the product and it is not what you ordered, we will exchange it for free.

Cancelling a transaction before shipment

Here at Oximeters.com we process all orders almost immediately
If you accidentally made a purchase and you want to cancel an order before shipment for any reason, please call or email us immediately. If item has already shipped the refund will be issued once the item is returned.